“Open Mind Adventures™ was extremely effective in working with the diverse personalities and agendas to bring about a better understanding and a more cooperative effort. As a result of this intervention, grievances were substantially reduced, tensions were lessened during contract negotiations, and management and unions worked collaboratively together on a shared vision. Open Mind Adventures™ is to be commended.”
– James W. Jordan, Director of Public Health and Safety, Broward County, Florida

• Strategic Development
For organizations, divisions or departments needing to reinvent themselves and/or plan for a prosperous future, we provide strategic development in-house sessions or retreats. Our process promotes the inclusion of stake holder groups. This whole system model enables the sharing of information and the sense of ownership necessary to unite participants around the designed strategic direction and objectives.

• Team Development

• Good Beyond Belief! Developing an Exceptional Team through Appreciative Inquiry
  Every team has moments of extraordinary performance–times when they are “good beyond belief.” By engaging team members in a comprehensive inquiry of what’s happening at these moments and creating ways to replicate and enhance these conditions, teams can more consistently high perform. This approach: produces faster results than the usual problem-solving method; promotes harmonious relationships; and leaves the team energized to make continuous improvements. Our appreciative inquiry process will guide you in developing the five core characteristics of high performing teams– trust, willingness to dissent, commitment, accountability and service over self-interest.
• The Enneagram for Team Unity
  We individualize team development by using the Enneagram as a roadmap for understanding individual and group dynamics. Our process promotes team cohesion and effectiveness by honoring the specific contributions and personalities of members. Our work develops shared team understandings and agreements, improves communication, upgrades team leader facilitation skills and promotes processes for the win-win resolution of conflicts.

• Maintaining Positive Workplace Relations
Prestigious law firms such as Jackson Lewis, Holland and Knight and Akerman Senterfitt refer their clients to us for sensitivity training and coaching. We combine the legal, psychological and business sides of employment discrimination and harassment issues. Our engaging approach encourages organizational unity and protects your company against discrimination and harassment claims.

• Mining the Gold: A Diversity Initiative
In many organizations, women and minorities are poorly represented in the upper levels of the leadership pipeline. Yet without their perspective, your organization may not be equipped to serve the multicultural customer your marketing department works so hard to attract. To address this, we offer a change management approach to diversity. We focus on inclusion, integration and learning in order to attract and keep your multicultural customer. Our work guides you in creating a workplace in which your people feel safe, appreciated and supported. We not only address issues of race, culture and gender, we focus on the diversity of thinking and how that impacts innovation, customer service, team effectiveness and knowledge sharing. Our program is a blend of training, group dialogue and action learning methodologies.

• Developing Exceptional Customer Service
Our service quality initiatives begin with gathering information from your customers, vendors, managers and employees. Then, using a group inquiry process, we assist managers in parleying that information into systems and shifts in culture that will delight your customers. Throughout the process, facilitators share best practices in customer service and change management and encourage managers to challenge their assumptions and thinking. We then provide customer service training to your associates. The result is a customized quality service initiative that engages the commitment and enthusiasm of all stakeholder groups.

• Board Development for Non-Profit Organizations
Our governance services include consultation regarding recruitment and selection of board members; the development of shared vision and values; identification of roles and responsibilities, and team/ committee development. We help boards expand their vision of what is possible, guide them in working positively with diverse points of view, and provide them with the best practices and cutting edge tools to make their vision a living reality.