“Conflict between sales and operations is a reality of the financial services world. Ms. Bernstein’s coaching work with my senior managers allowed them to resolve tensions and appreciate the complementary strengths each brought to the other. She helped us transform our organization into a thriving, cohesive team.”
Felice Larmer, Chairman FirstMerit Securities Inc.
Executive Vice President, FirstMerit Corp., Ohio
• Strategic Development Facilitation
For organizations, divisions or departments needing to reinvent themselves and/or plan for a prosperous future, we provide strategic development in-house sessions or retreats. Our process promotes the inclusion of stake holder groups. This whole system model enables the sharing of information and the sense of ownership necessary to unite participants around the designed strategic direction and objectives.
• Team Development
Every team has moments of extraordinary performance–times when they are “good beyond belief.” By engaging team members in a comprehensive inquiry of what’s happening at these moments and creating ways to replicate and enhance these conditions, teams can more consistently high perform. This approach: produces faster results than the usual problem-solving method; promotes harmonious relationships; and leaves the team energized to make continuous improvements. Our appreciative inquiry process will guide you in developing the five core characteristics of high performing teams– trust, willingness to dissent, commitment, accountability and service over self-interest.
• Maintaining Positive Workplace Relations
Prestigious law firms such as Jackson Lewis, Holland and Knight and Akerman Senterfitt refer their clients to us for sensitivity training and coaching. We combine the legal, psychological and business sides of employment discrimination and harassment issues. Our engaging approach encourages organizational unity and protects your company against discrimination and harassment claims.
• Mining the Gold: A Diversity Initiative
In many organizations, women and minorities are poorly represented in the upper levels of the leadership pipeline. Yet without their perspective, your organization may not be equipped to serve the multicultural customer your marketing department works so hard to attract. To address this, we offer a change management approach to diversity. We focus on inclusion, integration and learning in order to attract and keep your multicultural customer. Our work guides you in creating a workplace in which your people feel safe, appreciated and supported. We not only address issues of race, culture and gender, we focus on the diversity of thinking and how that impacts innovation, customer service, team effectiveness and knowledge sharing. Our program is a blend of training, group dialogue and action learning methodologies.
• Board Development for Non-Profit Organizations
Our governance services include consultation regarding recruitment and selection of board members; the development of shared vision and values; identification of roles and responsibilities, and team/ committee development. We help boards expand their vision of what is possible, guide them in working positively with diverse points of view, and provide them with the best practices and cutting edge tools to make their vision a living reality.